Orders

The How To and FAQ's about Blastramp's Orders feature.

How To ...

order creation

Create Multiple of Same Order

Create the same order for multiple customers by using customer tags:

1. Set the customer tags in the customer profile: Manage Tags > new tab opens > Add tag > Save.
2. Back to the customer profile tab, select the tag > add tag to profile.
3. At the bottom of Order Creation page, select the tag.
4. The order will be created for every customer with this tag. It may take 30 – 60 mins.

Create Order in Bulk / Mass Upload

Download the following Order Upload Template and guidelines.

Once the spreadsheet is prepared, go to Advanced > Utilities > Upload Orders (near bottom of the page).

In this page, map the columns like you would for when uploading a linelist:
1. Copy the content on the spreadsheet excluding the column headers.
2. Map the column position to its respective field. ie column A = 1, B = 2, C = 3.
3. The mapping can be saved as a template much like the Query report. Enter a name for the template before submitting.

If error occurs:
1. Check that all mandatory fields are mapped.
2. Check SKUs on the spreadsheet all exists in Blastramp.

If the above steps do not resolve the error, please send us an email including your spreadsheet at help@blastramp.com.

Create Customer Order

First you need to create the order. This is where address info and Sales Orders are built, Payment Terms, packing instructions and shipping details are inputted.

Navigation: Click Orders > Create

Section 1 - Customer Details: Load the Customer Profile or click on “Edit/New” to enter a new Address.

If you need to edit details for the customer first load the customer > click the “Edit/New” button > make your adjustments > Click Lock once done.

TIP: All fields with a red * must be filled out completely. And, the bill to must be filled out or the checkbox for “same as ship to” must be checked.

Adding Order Details

Once you have finished adding your styles to your order and before the order can be submitted, the proper Order Details need to be defined.

Navigation: Orders > Create

Order ID: * Is a required field and depending on your settings you may have a checkbox to “Auto Assign” the order ID, a textbox to enter an order ID or the option to use either.

Store PO: Depending on the customer, the order may or may not have a PO #. The Purchase Order number is provided to the customer when they ordered their goods.

Store #: For customers with more than one location, that may sort and redistribute orders from one central location, may have a store # used to identify its final location.

Department: For larger Consumers or Department Stores that may have Shipping or Delivery areas where goods are received and then redistributed to different departments, the Department may need to be identified on the packing list, invoice, or box.

Vendor ID: Vendor ID may be needed for department store routing and redistribution after delivery.

Store Category: Store Category may be needed for delivery and routing within a department store.

Order Type: Order Types are categorized into:
1. Pick/ Pack: Orders that are pulled from inventory and picked and packed by the Distribution Center.
2. Cross Dock: Pre-packed orders that arrive at the Distribution Center and need to be re-routed. Cross Dock orders will not pull from Inventory, and will always allocate 100%.

Stock Transfer: One option under Order detail is the Stock Transfer to option. This is for users who have a portal with more than one distribution center location. If a location is selected using the dropdown, Blast Ramp will automatically create a receiving receipt in the location selected identical to the order being created. Once the product ships from one location, the second location will have all the information needed to receive it once it arrives.

Order Terms: * Is a required field. Outlines how payments will be received for the goods and shipping terms, which outline the carrier or transit details. It will also state what the first order created for that Customer and the Customer Profile outlines. Once the order is created it can be brought up, unlocked and these can be altered by order, and set under the Customer Tab.

Shipment Terms: * Is a required field. Outlines how the order is to ship to the customer, whether it is Standard Ground, Express, Overnight, etc.

Start and Expiry Dates: The Start and Cancel Dates are negotiated between the brand and the consumer. The product should not be received by the store before the start date and should not arrive after the cancel date.
Rep Name: When creating the order, a rep name can be attached to it. Reporting can also be used to track sales to a specific person.

TIP: Rep Names can added under the Advanced Tab as a listed name or as a user account.

Comments: A comment can be placed on the order for the warehouse and/or customer; it will appear on the pickticket and packing slip.

Include Marketing Materials: A SKU can be flagged as POP/Marketing Materials to show up on the order entry screen instead of on the Linelist, so that it stands out to reps better.

TIP: The Marketing Materials option can be set up when the Linelist is uploaded or after the upload, through Mass Edit in the Inventory Tab.

Once the details have been entered, review your order and then select the “Submit” button to create it. A successfully submitted order will pass you to a confirmations screen that confirms your order ID and the details of your order.

Order Fulfillment

Ship Multiple Orders Together

If you have two orders shipping to the same Ship To/Postal Code you have the ability to ship both orders together. One order will be marked as the "Lead" order with all the shipping information, while the other order(s) will follow it. As long as you have a lead order set, you can have as many order as you want as the followers.

Navigation: Orders > Update

1. Load the order you want to make the "Lead" order first. Fill out all the information as usual: Picked By, Checked By, Packed By, Location. For # of Cartons, Weight and Freight Cost you will combine the totals for all orders shipping together.

For example: If both orders are 1 carton each, you enter 2 as the total # of cartons. If the weight is 25 lbs for each box, you add 50 as the total Weight and if the freight cost is $24 per order, you will add $48 as the total Freight Cost on the lead order.

2. Click Update. A message will display you have Successfully updated the order.
3. Load the order you want to follow. Fill out all the information as usual: Picked By, Checked By, Packed By, Location. For # of Cartons, Weight and Freight Cost you will enter 0 for all.
4. Under Ship with Lead Order: Select the order you created as the lead.
5. Click Update and a message will display you have successfully updated.
6. When you go to enter your tracking # and update to ship, the trailing orders that are attached to the lead order will show as a note stating This Shipment also includes order(s). It will combine all orders onto one invoice for reporting purposes.

TIP: If you do not want to combine the invoices when reporting, there is a setting you can check off under Advanced > Administration > DC Setting > Load Invoicing > check off Do NOT Consolidate sub-orders on lead order's invoice.

Transfer Orders

When using a portal that has multiple DCs, unreleased orders may be transferred between locations, similar to editing an order. In the case where a released order needs to be transferred or edited, reverse the order, then transfer.

Navigation: Orders > Transfer Unreleased Orders

1. The Transfer unreleased orders page will list:
• Order ID
• Customer Name
• Order Terms
• Start Date and Expiry Date
• Transfer to DC
These headings can be used to Sort the Order information (by selecting the green arrow beside each heading). The information displayed in blue text on this page allows you to select and gather more information.
2. Once the order you wish to transfer is located, using the dropdown on the right of the page, the DC location can be selected.
3. Once completed, scroll to the bottom of the page, enter name under "Authorized By:" and click Transfer.
4. The order will disappear off that page and will show up under the location you selected.

Order Types

Stock Transfer

Stock transfers is a great way to move inventory from one location to another. Once a stock transfer ships from one DC, the inbound receipt is created under the receiving tab of the designated DC. This inbound receipt is then released and finalized.

NOTE: IF you are integrated with a 3PL Warehousing, you must ensure under the customer account you say YES to Exclude from order file integration with external warehouse, so they do not receive the order.

Navigation: Orders > Create

1. You need to select a Customer Account before you start creating the order. The best option is to create a Customer Account for stock transfers ei. Stock Buy Account (or something to that affect).
2. Load the linelist and enter your quantities.
3. Enter your Order Details and make sure you select "Stock Transfer To" from the drop down menu > Click Submit. Now you're ready to Release the order so you can invoice out.
4. Go to Orders > Release to DC.
5. Find your order as it will show (ST) at the end of the order so you know it's a stock transfer order. Once the orders have been checked off "Clear to Ship" at the far right of the page, scroll down to the bottom of the page and hit the “Release” button.
6. You should come to a secondary screen showing you the Fill %. Anything in blue print, you can click on to see more information ie. Click on the % and you will see what SKUs can be filled.
7. Click Confirm Release. You should see a final page showing "Successfully released the following orders:"
8. Now you are ready to Update the order. Go to Orders > Update > Select the order for the drop down menu > Click Load.
9. Once the order is selected and loaded, the orders “Pick Details” may be entered. There are open and mandatory fields for Picked By, Checked By, Packed By, # of Cartons, Weight and Freight Cost that must have a value.

NOTE: If any of those fields are left blank the order will not update to Ship Manager screen. If you do not know them just put 0 as this is a stock transfer anyways.

10. Go to Order > Ship > Check the Stock Transfer order > Click Ship to invoice out the order.
11. You have successfully shipped the order and now it will show up on the Location under the Release Tab.
12. Next make sure you change your Location at the top of the page, so you can see the inbound Transfer receipt in your Receiving tab.
13. Click the Receiving tab, now you will see the Stock Transfer receipt listed under "Edit an Inbound Shipment". Here you can make any changes if needed.
14. Go to "Release an Inbound Shipment to DC" to release the order.
15. The Stock Transfer will now show up under "Finalize an Inbound Shipment" > Click GO.
16. The list of all the SKUs, the description, your Expected, Quantities and Location (--- is the default location in Blastramp) will display.
17. Just scroll down to the bottom to enter your name under Rec Received by and Finalized by > Click Finalize.

Cross-Dock Order Process

Cross-dock are pre-packed orders that arrive at the Distribution Center and need to be re-routed. Another case of cross-dock order is where the manufacturer ships directly to the retailer. Cross-dock orders will not affect Inventory level, and will always allocate 100%. However, cross-dock orders are still required to be created, released, downloaded, updated, and shipped as a normal order. Cross-dock orders is not included in the Master Order Entry report.

Step 1: Create Order

1. Create a customer order as normal
2. Select Order type Cross Dock
3. Click Submit

Step 2: Release the Order

Navigation: Orders > Release to DC

1. The order will display (CD) after the Order ID to indicate it is a cross-dock order. Select the order to either Ship or Pack & Hold.
2. Release.

NOTE: When releasing cross-dock orders, it can only be filled 100% as it is not extracting information from your inventory level.

TIP: If you must ship a partially fulfilled order, reverse the order and edit the content. Create a separate order for the outstanding items.

Step 3: Download the Pick Ticket

Navigation: Orders > Download Pick

1. Proceed as you would for regular orders. Note that CROSS DOCK ORDER is clearly displayed on the pick ticket.
2. Click the back arrow on your browser to continue onto the next step.

Step 4: Update the Pick Ticket

Navigation: Orders > Update

1. Select the order from the dropdown > Load.
Because this is a cross-dock order, there is no picking, checking and packing, so the system autofills the Picked By, Checked By, and Packed By with "n/a-cross dock order".
2. All it is required is # of Cartons, Weight, and Freight Cost.
3. Click Update to complete.
4. A Successfully updated message will display.

Step 5: Ship and Invoice the Order

Navigation: Orders > Release PH or Ship

Release and Finalize same as regular orders.

Order Management

Create Order from Excel Content

1. Create a blank order for the customer. If you need to assign a specific order ID, please let us know.
2. View the order you have just created.
3. Select Copy/paste contents from Excel.
4. Just like you have on your excel. spreadsheet, copy just SKU, Quantity, and Value column.
5. Read the last two ticks box carefully. Check the first box if Value was not included in the upload content.
6. Click Upload when ready.

If a SKU uploaded does not exist in the database, the system will identify the missing SKU in an error message. The order contents will not be uploaded.

Order Details Overview

The Order Management page is comprised of Order Details and Process Orders sections. The Order Details portion is your essentials for all Order status and history, storing all created and shipped orders by Season, Order ID and Customer Name. The Process Orders section is where order creation and day to day order functions are managed. It is where sales orders are built, edited, picked, packed and shipped.

Order Details: Allows you to view existing orders and their history.

Current Region and Current Season: Allows you to filter through data to a specific region or line list. Once these parameters are defined the data in the interface will display the associated results.

Orders by ID and Orders by Customer Name: When looking up orders, you will find dropdown options by Order ID and Customer Name. These dropdowns list order information alphanumerically and can be filtered using the Current Region and Current Season dropdowns.

NOTE: Orders can also be brought up using the Search Bar at the top of the page.

View My Customer List: Allows you to bring up the customers you have access to in your portal. This list is alphabetical and will list the Customer Name, Ship to Address, and Bill to Address and contact information.

View Status of All Orders: Allows you to view all orders built in the Ioperate. This Page has several headings: Order ID / Customer Name / Start&Cancel / Created/ Being Picked / Picked/ Checked / Packed / Shipped / Carrier / Waybill. These headings can be used to Sort the Order information (by clicking on the heading then click the black arrow). The information displayed in blue text on this page allows you gather more information.
ie. The order ID will bring up the Order if clicked, the Customer Name will bring up the Customer Profile and the Shipped date will take you to the carrier’s website for on-line shipment tracking. This page also has a link - View Sales Summary (located top left), which provides information around the ordered Units, Terms and product Value sold.

View COD Reconciliation for Shipped Orders: When an order is released with an amount for the carrier to collect (I.e.COD), it will be listed in this reconciliation page so that once a cheque is returned by the carrier, it will be matched with the amount released.

Updating the Cod Reconciliation Page: To update the Cheque amounts, simply click on the ‘Unlock’ link in the upper right hand corner of the page, which opens up the text boxes under Amount Received column. Once the amount is entered > click "Update". Once the Amount is saved, the ‘Received By’ field is automatically populated with your name.

Adding Products to Existing Order

Once you have loaded your customer now you are ready to add your order contents. There are two formats to view your order contents, one by SKU Description Format and the other Apparel Format.

Navigation: Orders > Create

Section 2 - Order Contents: View Option 1 - Order Contents SKU/Description Format: The SKU/Description format is the default for all portals. This format has an open field entitled “Enter a SKU or Description," once 3 characters are entered click the tab button on your keyboard, and all relatable SKUs will displayed. Once quantities and categories are selected, click “Post Product to Order” and the product will add to order Contents.

Section 2 - Order Contents: View Option 2 - Order Contents Apparel Format: For Apparel Brands the layout is an apparel matrix that has the sizing horizontally at the top of the page.
1. Select the Season/Linelist for which product you would like to fill the order with and select Load. You also have the option to Display Available to Sell or Current In Stock.
2. Select the view you prefer to the right, either Full View or Compact View. (Compact view keeps the sizing headers and allows you to scroll through the Linelist).
3. Units ordered may be entered in the appropriate text boxes on the Linelist grid.
4. Once ordered units are entered, the order’s unit totally and total value can be calculated by selecting “Calculate Order Value.”

Edit an Order

Before releasing an order to the Warehouse floor, you will want to review and ensure no changes need to be made. The Edit unreleased Orders option is available for editing Address information, Order Details and Order Contents.

Navigation: Orders > Scroll down to Edit Unreleased Orders > Locate the Order ID and Customer Name > Load

The Order details fields are open for edit. Depending on the user settings, some fields may not be open for edit. Check with your administrator if you have any questions.

TIP: The Tax and Currency settings have a default setting for your portal which can be modified in Advanced.

The quantity and price of Order Contents are also open to edit.

1. To add a new SKU by Style to the order, select the style of choice from the dropdown. Click Add to Order.
2. To remove a SKU/Style from the order, replace quantity entered with ‘0’.
3. To apply misc. charges, discounts or credits to the order, looks for the appropriate field just below the order contents grid. Notes entered in the notes textbox will be displayed on the invoice.

NOTE: Contact your administrator or help@blastramp.com for more information about permission to edit an order.

4. To save the changes, scroll up to the top right of the page and enter in the reason for editing. Click Save Changes. Then click LOCK to prevent accidental changes.

Releasing Orders to DC

Once the order has been created in step one and before you begin the process of Picking, Packing and Shipping Orders through the Distribution Center, the second step is to “Release to DC,” which changes the status of the order from “Created” to “Ready to download.” Once the Order is Released, the Distribution center will receive notifications through email and or its status on the Dashboard.

Navigation: Orders > Release to DC

1. The Release Orders to Distribution Center page will list:
• Order ID
• Customer Name
• Order Terms
• Value
• Start / Cancel Date
These headings can be used to Sort the Order information (by selecting on the green arrow beside each heading). The information displayed in blue text on this page allows you to select and gather more information.
2. You will also see a heading for “Pending Comment” When the three blue dots link is clicked on; a pop up text box will appear allowing you to make comments pertaining to that order. These comments once saved will appear on the Page to allow you to better manage your Releases.
3. Once the orders for release have been chosen, it will have to be decided if the order is Clear to Ship or Pack and Hold. Generally orders with Credit Card or COD Collections will be released to P&H so that once they are updated they will be held.
4. Once the proper steps have been taken for payment. Clear to Ship orders will be Picked, Packed and Shipped.
5. Once the orders have been checked off at the far right of the page, scroll down to the bottom of the page and hit the “Release” button.
6. You should come to a secondary screen showing you the Fill %. Anything in blue print, you can click on to see more information ie. Click on the % and you will see what SKUs can be filled.
7. Click Confirm Release.
8. You should see a final page showing "Successfully released the following orders:"
9. This will email out to the recipients set up under the Advanced > Administration > Email Notification – letting them know there are orders ready for picking.

TIP: Orders may also be set to auto release under Advanced > Administration > Auto Release, so that they will Auto Release to the floor. Commonly used for Ecom order. This Auto release happens once an hour. The release may be managed by limiting release by Terms and fill percentage.

Manage Orders on DC Floor

Allows you to filter the orders by status and make comments and dispatch them to the Distribution Center.

Navigation: Orders > Manage Orders on DC Floor

1. Once the page is loaded, a Filter will need to be chosen. The filter options are:
• Orders to Download
• Orders being Picked
• Orders in Pack and Hold
• Orders Being Shipped.
2. Once selected and the orders are loaded, they may be sorted (by selecting on the green arrow beside each heading):
• Order ID
• Customer Name
• Date
3. The Comments field may now be utilized for any requests or questions, and once dispatched, the Distribution Center will receive an email posting your inquiry.

NOTE: The List of recipients for the email dispatch can be set up under the Advanced Tab.

Download Order Pick Tickets

Download Order Pick Tickets are where orders go once “Released to the Distribution Center.” Pick tickets are selected and printed from this page, before being moved to the floor for picking. Once Pick Tickets are released for picking, a set list of contacts will receive an email, notifying then that orders have been released, and are ready for picking.

Navigation: Orders > Download Picks

All new released orders will be listed in order of most recent, and will be arranged by pick wave (batches the picks were released in).

1. The order of the Pick Tickets may be re-arranged by Order ID, Customer Name, Start Date and Cancel Date (by selecting on the green arrow beside each heading). Each Order will show the Customer name, if the order is “Clear to ship” or placed in “Pack and Hold”, the unit count/line count, start and cancel dates.
2. Once Pick Tickets are ready to print > check off "Download" > scroll to the bottom of the page and click "Download picks"
3. A pop up screen will open up and load the Pick Tickets and once the Pick Tickets are loaded 100%, they may be printed.
4. Pick Tickets will print in order of location within the warehouse; this can be changed so they are printed by SKU instead, select check box “Order Picks by SKU instead of Location”. Here all SKU Styles will be listed together, regardless of where they are located within the facility. Click “Download Picks” > A pop up screen will open up and load the Pick Tickets and once the Pick Tickets are loaded 100%, they may be printed.
5. Once a pick has been downloaded once, it will no longer be visible on the Main Page, to see picks that have been downloaded once already, the “List All” button at the top left of the page must be selected. Picks downloaded more than once will have “# of times downloaded” listed beside the download checkbox.

NOTE: The recipients for the Download Picks email are to be set up under Advanced > Administration > Email Notification

Release Pack and Hold Orders

Releasing orders from "Pack and Hold" will notify the warehouse the order is ready to ship and will confirm the amount to be collected by the Carrier for COD orders. Normally credit card orders and COD orders are set to pack and hold.

Navigation: Orders > Release PH

1. The Release Pack and Hold Screen displays:
• Order ID
• Customer Name
• Terms
• Date Packed
• Start and Cancel Dates
The orders may be sorted Order ID, Customer Name and Start and Cancel Dates (by selecting on the green arrow beside each heading)
2. There are links to view both the Invoice and ASN by clicking the blue “View” links.
3. When ready to Release Orders, the COD Amount to Collect Field must have a dollar amount entered, even if there is no payment to be collected (ei. Credit Card), a zero (‘0’) dollar amount must be entered > Click "Ship" > Click "Release". This will release the order to the Ship Manager screen where you will add the tracking # and any final notes before you set the order to Shipped status.
4. An automatic email is sent out to a set list of recipients identifying that the order may now ship and the Amount of the Order.

NOTE: Pack and Hold order release / COD Collect email can be set up in Advanced > Administration > Email Notification.

Ship an Order

This is the final stage of the order process. This is where Shipment tracking information and Finalizing Notes are added and orders are fully shipped through to a complete state.

INSTRUCTIONAL VIDEO COMING SOON!

Navigation: Orders > Ship

1. Ship Manager Lists:
• Order ID
• Customer Name
• Released to Ship
• Number of Cartons
• Weight

TIP: There is a “Pending Comment” option available here. The three blue dots can be selected for a pop up box for pending comments. Comments can be written and saved, and will appear on the “Ship Manager” screen to aid in shipping.

2. Once the order has been shipped in the shipping department, the Waybill Tracking can be filled out in the “Waybill ID” field. There is also a field for any Finalizing notes. Once the orders being shipped are selected, you can scroll to the bottom of the page and select the “Ship” button. You should see a final page "Successfully Finalized Order".
3. Once shipped through, the tracking information will automatically be on the order when searched or view all. You can also click on the waybill and it will navigate to the Carrier website to show you the status of the order in transit.

Reverse an Order

Reverse orders are used to put orders back to stock from the “Being Picked” or put back to Pack and Hold from "Being Shipped" status. If the order has been shipped completely it cannot be reverse.

Navigation: Orders > Reverse Orders (under Process Orders Section)

1. Select the order from the drop down by Order ID and Customer Name > Go.
2. Reason for Reversal: Here you enter a reason for the return is requested.
3. Reverse To: You may have up to two options to choose from dropdown.
• Back to Stock - it will return the order to the “Created Stage” and put all inventory back to stock.
• Back to Stock - Remove Scanned Contents - it undoes any records where products were scanned into cartons. Only select this if you are using Scan and Pack within Blastramp.
4. All reversals are logged with this information and can be viewed by clicking on View Reversal Log.

Reinstate a Cancelled Order

A log is created for all cancelled orders and we have a utility to be able to reinstate an order. Once they are reinstated you will be able to edit the order or re-release it to the floor.

Navigation: Order > Cancel > List ALL Cancelled Orders

1. The Cancelled orders will list in order of most recent. The orders may be re-arranged by Order ID, Customer Name and Date Cancelled (by selecting on the green arrow beside each heading)
2. Simply check off “Reinstate” beside any orders you want and click Reinstate at the bottom of the page. You should see a screen come up with "Successfully Reinstated".
3. These reinstated orders will now be available in “Release to DC” screen.

Cancel Order

To cancel an order the order must be in the "Created" status for it to work. This will allow a more organized "Order Release" and ensure the “Available to Sell” is Accurate.

Navigation: Orders > Cancel

1. Using the Cancel orders Drop down, locate the order to be cancelled by Order ID and Customer Name > GO.
2. A reason for cancelling will need to be entered, once entered select YES.
3. You should see a screen indicating Successfully Cancelled Order.

Update Order

Once orders are completed by the warehouse, the order details are updated through the Pick Manager or Update in calculating the freight and handling, creating a packing list and changing the status of the pick ticket from “Being Picked” to “Being Shipped” or “Pack and Hold”.

Navigation: Orders > Pick Manager or Orders > Update (Both options get to Pick Details) > Select Order > Load

1. Orders are listed by order ID and Customer Name. Once the order is selected and loaded, the orders “Pick Details” may be entered. There are open and mandatory fields for Picked By, Checked By, Packed By, Location, # of Cartons, Weight and Freight Cost that must have a value.

NOTE: If any of those fields are left blank the order will not update to Ship Manager screen.

2. Ship with Lead Order: Orders may be teamed if they are shipping to the same location, and any other orders going to the same location will be listed in the dropdown. Only orders with identical Customer name and address can be teamed.
3. Waive Handling Charge and Waive Freight Charge can be checked off. Handling is calculated by the unit count on the order. Corresponding pricing can be set up in the Advanced > Administration > 3PL Pricing Features.
4. Carrier: Options can be selected from a list in the the dropdown.
5. Freight Cost: Will need to be entered. Shipping Terms can be set up.

NOTE: Miscellaneous charges related to the packing of the order can also be set up as check boxes, (I.e. Rush fee, Pallet fee). They can be set up and managed through the Advanced > Administration > 3PL Pricing Features.

6. Once all the information is filled in the Pick Manager and the “Update Order” button is selected, a confirmation is displayed. Now the order will display in either Release PH or Ship depending on how the order was released.
Input Carton Numbers. You have the option to add carton numbers which is very useful when the order has more then one box and you can identify which units are in which box. Then a printable packing slip may be created.
7. Click "Input Carton Numbers” it will bring up the order and allow you to sort by location or SKU. There are open fields for carton numbers for each SKU > Click "Submit".
8. The page will re-load stating "Successfully added Carton Numbers to Order # - Click here for a Printable Packing Slip".

Edit Released Order

To edit the quantity of a not-yet been shipped, but released order (being picked):

1. Go to Inventory > Adjust Orders.
2. Select the order in the dropdown > Load.
3. The Order will be displayed with the SKU, Description, and Order details with the number of Units Ordered, Backordered and Shipped.
4. Enter the final number of units being shipped in the Actual Shipped column.
5. Click Update Order to complete. The system will not allow you ship more than what was on the original order. The difference of quantity ordered - quantity actual shipped will be on a back order automatically. Example scenario would be if the customer ordered 7 and only have 6 available (misalignment of inventory, for example), you would deduct one unit and ship it. The missing unit will be on back order.

To edit the order fully (order terms, freight/shipping terms, customer information, add new SKU to the order, etc), you must reverse the status of the order:

1. Go to Orders tab > Reverse Orders near the bottom of the page.
2. From the dropdown of released orders, select the one to be edited.
3. Click Go.
4. Enter reason for reversal. Reasons can be viewed on the Reversal Log.
5. Select Reverse To option.
Option 1: Back to Stock - to return the order to the “Created Stage” which means back to the unallocated stage (quantity back into inventory ATS and CIS).
Option 2: Back to Stock - Remove Scanned Contents means it undoes any records where products were scanned into cartons. Only select this if you are using Scan and Pack within Blastramp.
Option 3: Back to Pack and Hold - this option only appears if the order was placed in Pack and Hold prior to being released to shipping.
All reversals are logged with this information and can be viewed by clicking on “View Reversal Log.”
6. Orders MAIN to edit an unreleased order.

TIP: For quick view status of an order, go to view order, click Status.

Email Order Confirmation

You have the option to email an invoice to your customers two ways. One is to click the email link at the top of the page and the other is to save it as a jpg. and attach it to your email.

Option 1: Email Invoice Link (to be viewed in browser)

Navigation: Search by order in the search bar > Select the Order ID >

1. Click Email found on the right top corner.
2. At the top left corner click "ADD" and the email address will populate below. To add multiple addresses, type in email address in the text box and click Add again.
3. Then click Send Emails(s). You should see Successfully sent Email(s). The customer will receive an email link of the order (Customer PO Summary). The link to view the invoice will also include Return instructions.

Option 2: Send Invoice as an Attachment

Navigation: Search by order in the search bar > Select the Order ID >

1. Click Print Version.
2. On the invoice, right click and select Print. Depending on the type of browser you are using, instructions may vary. For Safari, IE and Chrome, you should be able to select Print to PDF or Save as PDF. For Firefox, you may have to install an add-on.
3. Select the file destination and click Save.
4. Attach this file to the email message.

Frequently Asked Questions

What happens to existing orders when a price change is applied to SKU?

The existing order will stay the price it was ordered at. If you change the price on the SKU, ONLY new orders will reflect the new price. If the price was changed on the order, it will not change the price of the SKU in the system.

How do I remove a cancelled SKU from all orders?

Use the "Cancel Style" function to completely remove the SKU from al l customer orders. Blastramp will report which order contains the SKU (Inventory --> Cancel Style).
Use the "Substitute SKU" function to replace the cancelled SKU with another (Advanced --> Utilities --> Substitute SKUs)
If you wish to keep the SKU in Blastramp's system catalog, and only remove it from the other orders... (Advanced --> Utilities --> Remove a SKU from all Unreleased Orders --> Enter the SKU --> GO). In this case, we suggest marking the SKU as "Stop Selling".

NOTE: NONE of the listed functions affect purchase orders.

Is it possible to change the season or linelist name?

Definitely! If you are not changing the Season Code, simply delte the current linelist in the "Linelist/Season" setup page. Then re-add with the same code with the name updated.

First, update the code on the SKU to the new code by using Inventory --> Mass Edit or through the Upload facility.
Then delete the original linelist in the "Linelist/Season" setup page then re-add with the new code and name. The code must be exactly the same as the one attached to the SKU

I'm missing an order from release to DC Screen

Make sure you set: Limit Data Days, Current Region, or Current Season

1. Limit Data to see if the date listed is big enough for the range of the orders you created to be listed. For example, if the order date is January 2021 and today's date is June 2021, the "Limit Data to" is set to "90 days." Since the order is older than 90 days, the order will not appear.
2. Go to the "Orders" tab --> "Orders Main." Check that the selected includes the order you are looking for.
3. If you're unsure what Season or Region the order is in... Select "All".

NOTE: Beware that this will increase the load time and may cause a session to time-out or an error message.

How do I edit the order after it has been invoiced?

Unfortunately, an order cannot be modified after the invoice has been issued or shipped. You will have to create a full return and re-create the order with your updates.

My cross-dock order is only partially fulfilled

If you must ship a partially fulfilled order, reverse the order and edit the content by unlocking the order and update it to reflect what was shipped from the factory. Create a separate order for the outstanding items.

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