Returns & Credits

The How To and FAQ's about Blastramp's Returns & Credits feature.
How To ...
return types
Create Replacement Order from a Return
You have the option to make a replacement order when creating a return.
INSTRUCTIONAL VIDEO COMING SOON!
Navigation: Return > Create

At the bottom of the Return Creation Page there is an option to "Create Replacement Order from Return" select this box and the terms for the order
Select Submit.

Section 1 - Customer Details: Load the customer profile from the drop down menu and the customer details will populate.
Under customer Type: you need to select either Dealer (a shop) or Consumer (a purchasing customer). 
TIP: You have the option to NOT Issue Notification the customer by just check off DO NOT Issue Notification To Customer.
Section 2 - RA Contents: Select the Linelist > load.
The SKUs will display with two columns to choose from FRST (First Quality) or DFCT (Defective).
Enter the quantity beside the SKU being returned and reason for the return.

Section 3 - Finalize RA: You can either manually enter an RA# or click Automatically Assign Next Default RA# for you.
Enter the Expiry Date.
Enter Comments (if needed).
Select Rep Name (optional).
Create Replacement Order: Check YES > Select Order Terms.
Click Submit.

Within 5 minutes the Replacement order will be in your created orders. 
Create Return from an Order
You have the option to create a return for the whole order within Blastramp. It's an easier way to create a return, as you do not need to key in every SKU line by line. This utility is good to use if you know the whole order is being returned from the original.
INSTRUCTIONAL VIDEO COMING SOON!
Navigation: Advanced > Utilities > Create a Return from an Order

1. Enter the order ID > Reason for Return > GO. 
2. Enter the Return ID: (optional) is if the customer would like to reference one different from the one generated in Blastramp.
3. The screen will show "Successfully queued a file for return creation based on the order below" by SKU, description, item quantities and value.

NOTE: This is a time delay process so it can take up to 7 minutes to generate depending on the size of the order.

4. Once created you will see the RA# display under the Return tab starting with "ORD" then followed by the original order number.
5. Now you are ready to inspect the RA# followed by Closing the RA# as per normal.
credits
Apply Credit to an Invoice
To add a credit or an order of a not-yet shipped or it has shipped, you have the option to apply that credit to an invoice and re-sending it to your customer.

Navigation: Search > Enter the order ID

1. Bring up the order you want to apply a credit.
2. Click Unlock.
3. Scroll to the bottom of the page, under Credit Note enter a comments (optional) and amount.
4. Scroll back to the top of the page, Enter Reason for Editing.
5. Click Save Changes.
return fulfillment
View Status of All Returns
Allows you to view all returns that were created in Blastramp.

Navigation: Returns > View Status of ALL Returns

This Page has several headings: Return ID / Customer Name / Created / Inspected / Closed. 
TIP: These headings can be used to Sort the Order information, by clicking on the green arrow beside each heading.
The information displayed in blue text on this page allows you gather more information ie. The Return ID will bring up the RA number and contents when clicked.
This page also has two additional links - Limit to only Dealers and Limit to only Consumers (located top left), which sorts out which returns were selected as Customer Type: Dealer or Consumer.
return management
Create a Return
Creating a return within BlastRamp is a three step process. You create the return, you can then edit return (if you need to make any changes), you inspect the return and finally you close the return. You can also print a copy of the credit note for your customer.

IMPORTANT NOTE: When creating a return, the pricelist currency will default to the currency that is set for that DC.
INSTRUCTIONAL VIDEO COMING SOON!
Step 1: Create a Return

Navigation: Returns > Create

Section 1 - Customer Details: Load the customer profile from the drop down menu and the customer details will populate.
Under customer Type: you need to select either Dealer (a shop) or Consumer (a purchasing customer).
A Notification method is available to send to your customers via email or fax as a drop down menu option. The customer will receive an email link of the RA# which they can click to view the instructions on how to return the product.
TIP: You have the option to NOT Issue Notification the customer by just check off DO NOT Issue Notification To Customer.
Section 2 - RA Contents: Select the Linelist > load.
The SKUs will display with two columns to choose from FRST (First Quality) or DFCT (Defective).
Enter the quantity beside the SKU being returned and reason for the return.

Section 3 - Finalize RA: You can either manually enter an RA# or click Automatically Assign Next Default RA# for you.
Enter the Expiry Date.
Enter Comments (if needed).
Select Rep Name.
Click Submit.
Edit a Return
Once you create the return you have the option to edit it to change any information needed. You can add or edit SKUs and even update the customer information.

NOTE: This step must be done before you inspect the Return, as you cannot go back once inspected.
INSTRUCTIONAL VIDEO COMING SOON!
Navigation: Returns > Edit > Select the RA > GO

Section 1 - RA Details: Here you can change or add any info that is needed.

NOTE: This page you can change the return currency but it does not change the price at the SKU level. You need to use a utility called Update Return pricing to a different Pricelist under Advanced > Utility.

Section 2 - RA Contents: Here you can zero out the quantity or even add a SKU by selecting it from the drop down menu, select the quality and click “ADD SKU”.

Section 3 - Update RA: You need to add a reason for editing and edited by > Click Update RA.

You should see a message that the RA# has been successfully edited and you can send an updated notification to your customer.
Inspect a Return
Once you inspect the Return you cannot make any changes to that RA. Any changes that need to be made, should be done at the editing stage first. However if you missed removing a SKU or need to ADD a SKU (for example) you can do that out here on the inspection stage.
INSTRUCTIONAL VIDEO COMING SOON!
Navigation: Returns > Inspect > Select the RA > GO

1. The SKU, location, quantity and reason for the return will display. 
TIP: Add "---" to location if it’s blank, which is the default location in Blastramp.
2. You can zero out any quantity and/or add SKUs if you missed it at the edit stage.
3. You can add an inspection note.
4. You can select Approve note comment from the drop down menu (Check – Receipt – Neither).
5. Enter the # of Cartons and Weight (if you do not know just leave it blank).
6. Click Submit RA.
7. You should see a message that the RA# has been successfully inspected. At this stage you have the option to print a copy of the credit memo for your customer.
Close a Return
INSTRUCTIONAL VIDEO COMING SOON!
Navigation: Returns > Close

1. The RA will display > enter any comments > click Close > enter Submitted By > Submit.
2. You should see a message that you You have successfully closed the following RA.
Cancel a Return
You can cancel an RA# as long as it's at the created stage to be able to cancel it successfully. If you have inspected it or closed it already, it is to late and you will not be able to cancel the Return.

Navigation: Returns > Cancel

1. Select the RA# from the drop down menu > Enter a reason > Enter Submitted By > GO.
2. You should see a message that the RA# was successfully cancelled.
View RA Defect Log
At any time you have the ability to print out a list of all the Returns that were created in Blast Ramp for the last 365 days in an Excel format.

It breaks it down by Customer - Date Created - Date Inspected - Quality - Defect Code - Quantity - Style - Color - Size - Reason For Return - Issue Notes / Inspection Notes.

Navigation: Returns > View RA Defect Log

Once you click it, it will download an Excel file to your computer, which you can open up to view the report.
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